Refund policy

📄 Return & Refund Policy

Thank you for shopping at [Your Store Name]. We are committed to providing high-quality products and excellent customer service. Due to the nature of food items, please carefully review our return and refund policy below:

🚫 Non-Returnable Items (Final Sale)

Please note that the following items are non-returnable and final sale:

  • All food and grocery items.

  • Perishable goods, opened packages, or products that require refrigeration.

  • Items marked as "Final Sale" at the time of purchase.

  • Products that have been opened, used, or damaged by the customer.

✅ Returnable Items (Eligible for Refund or Replacement)

We only accept returns or issue refunds in the following situations:

  • You received the wrong item.

  • The product arrived damaged or defective.

  • You received a product that is significantly different from what was described.

In these cases:

  • Please contact us within 48 hours of delivery.

  • Include your order number and clear photos of the product and packaging.

📦 Return Window

  • Return requests must be submitted within 30 days from the delivery date.

  • Items must be unused, unopened, and in their original packaging.

🚚 Return Shipping Cost

  • If the return is due to our error (wrong or damaged product), we will cover the cost of return shipping.

  • If the return is due to a change of mind or customer error, return shipping may not be covered.

 

ℹ️ Additional Notes

  • No restocking fees apply.

  • This return policy only applies to purchases made after the policy was published or updated.

  • We reserve the right to reject any return request that does not meet the conditions above.

📩 Contact us at [your@email.com] for any questions or to request a return.